BECAUSE YOU ASKED!
Got questions? We’ve got answers! Learn more about Diamond Brand products, policies and more, below.
ALL ABOUT TENTS….
How long does it take to get a made-to-order canvas wall tent?
Our turnaround time is typically 4 weeks, but can vary depending on the order.
Because of increased demand, we do not have many items in stock, but if time is of the essence, please reach out and let us know what you’re after and we will try to find a solution with our available inventory.
Why should I choose your tents over your competitor?
Our tents aren’t for everyone. If you are in need of a cheap tent to last one season of use, by all means, we can send you in the right direction. On the other hand, if you’re looking for a high-performance canvas shelter with a simple, year-round frame system that’s overbuilt to be the last tent standing, you’ve come to the right place.
What tent sizes do you offer?
We’re happy to offer a wide variety of tent sizes and dimensions to fit all your needs.
1216
Standard:
Width: 12′, Length: 16′
Peak Height: 8’10”
Sidewall Height: 4′ 5″
High Wall
Width: 12′, Length: 16′
Peak Height: 8’10”
Sidewall Height: 6′
1012
Standard
Width: 10′, Length: 12′
Peak Height: 8’10”
Sidewall Height: 4’5″
High Wall
Width: 10′, Length: 12′
Peak Height: 8’10”
Sidewall Height: 6′
9090
- Width: 9′, Length: 9′
- Peak Height: 7’11”
- Sidewall Height: 4′
9070
- Width: 9’6″, Length: 7’6″
- Peak Height: 7’1″
- Sidewall Height: 3′
7090
- Width: 7′, Length: 8’10”
- Peak Height: 6’10”
- Sidewall Height” 3’6″
What color options do you offer for wall tents?
At the moment, we only have Pearl Gray and Sun Tan available for our 13 oz polaris canvas. If you are interested in a custom color or material, please let us know and we will see if we have something that will fit the bill.
Can I customize my tent?
We love customizing tents and shelters to suit your needs and make them your own. While a fully made-to-order business model is our ultimate goal, we are currently at capacity with what our staff can handle. We are only able to provide our current designs at the moment. The second this changes, we’ll shout it to the world. Rest assured, each piece of craft gear we manufacture is thoughtfully made, with intention behind every stitch.
Do your tents include wooden platforms and outriggers?
While we would love to include platform materials with our tents, the cost of shipping lumber would be quite costly. We do provide design plans and specs for everything you will need to build for the best wall tent experience.
Is your Combat tent the real deal?
Our Combat II Tent is a longtime customer favorite, but unfortunately all good things must come to an end. As of 2022, we have stopped production on all of our compact, packable tent models as we transition to larger canvas wall tents. Rest assured, if we ever bring these older styles back for our military customers we’ll be sure to shout it from the rooftops!
Do you sell tents that are free from “forever chemicals” or PFAs?
Our retired Free Spirit tents do not use flame-retardant chemicals on the tent body, footprint or fly. For folks who have chemical sensitivities, please note that these tents do contain a coating to help with water-resistance.
Several of our wall tent and rainfly fabrics are PFAs free, including our Tough Duck and Weathermax fabrics.
Coming in Fall of 2024: our new line of glamping tents made with natural fabrics and coatings that are safer for the health and environment. Stay tuned!
a LITTLE mORE ABOUT US…
Do you do private label partnerships?
We have a long history of contract manufacturing partnerships, including with the U.S. Military, The North Face, L.L. Bean, R.E.I and many other wonderful brands and businesses. At this time, we do not have the resources and capabilities to prioritize these partnerships but for the right fit, anything is possible. Please reach out to our friends at Carolina Textile District who can help determine whether we, or another reputable local manufacturer, could be the best resource to make your product dreams a reality.
You’re a tent maker. Why do you also sell bags?
We are dedicated to reducing our fabric waste and our Sustainability Programs, the Revival Tent Rescue and Moonrise Project are dedicated to creatively reusing all of the scraps from fabric cutting, as well as “retired tents” that we take back, clean, break down, and repurpose.
Do you offer discounts?
As a direct-to-consumer manufacturer, our pricing reflects what goes into making high quality gear in the USA, without the markup that you’d find from a retailer. That being said, we like to do thank people for subscribing to our our email list (below).
For larger discounts, become a Partner! We offer 20% on orders of 5 or more wall tents.
Lastly, make sure to check out our online Gear Outlet or our Factory Store for amazing deals on closeout inventory, factory seconds, discontinued styles and more.
How do I join your awesome team?
We are always looking for talented to folks to work with us. Visit our careers page to learn more about opportunities to join our family.
How much is does shipping cost?
Shipping costs depend on the exact location and items ordered. If you provide the address the package is going to as well as the items you are wanting to order we’re happy to provide an estimate in advance!
Note: We currently are not set up to ship internationally, but we can ship to any US distribution center where you can make arrangements for it to be sent from there.
Do you have a retail store?
Our roots are in outdoor gear manufacturing, and in retail! Western North Carolina’s first outdoor gear shop, “Diamond Brand Camping Center,” was opened in 1964. Decades later, in 2015, we divided and separated our manufacturing and retail branches. So our original factory retail store eventually evolved into the specialty outdoor shop known as Diamond Brand Outdoors, located today in downtown Asheville.
In the past we’ve only opened our factory, tent yard, and show room by appointment only, but beginning July 2024 we’ll be ringing in ‘Hot Gear Summer’ by re-opening our 60,000 square foot Fletcher factory and store to the public for “Factory Fridays,” from 1-5pm.
All of the products for sale in our Factory Store are made in-house, just as was the case in 1964. Shop discounted (25-50% off!) and discontinued or overstock merchandise and factory closeouts, try out a tent or two, get a free consultation and ask questions about outfitting your glamping site, and even take a tour of our factory and get a behind the scenes look at our craft gearmaking process!
Do you offer factory tours?
Beginning July 2024, we offer weekly tours of our factory between 2-3 pm every Friday, as part of our Factory Friday’s event series. (See question above about our retail store and hours!)
The following guidelines apply for these tours:
- Tour departs at 2pm. There will be a backup/overflow tour at 2:30pm if needed.
- Tour takes approximately 20-30 minutes.
- A maximum of 12 people per tour group.
- No children under 12 years of age please.
Please notify us in advance if you’d like to schedule a tour during another part of the week!
DIAMOND BRAND, IN THE WILD
Don’t take our word for it. See how other folks have made Diamond Brand Gear a part of their adventures.